Support

Questions, bugs or ideas for Scruby? Write to [email protected]. We answer within two business days. Please mention your phone model and the app version (shown at the bottom of Settings in the app).

Subscriptions

• Cancel or change a plan on iPhone: iPhone Settings › [your name] › Subscriptions › Scruby Cleaner Pro. Cancel at least 24 hours before the end of the current period to avoid the next charge.
• Cancel or change a plan on Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions › Scruby Cleaner Pro. Cancel before the renewal date to avoid the next charge.
• Restore Pro on a new phone: open the app, tap PRO, then Restore in the top-right corner of the subscription screen. You can also use Settings › Restore Purchase in the app. Pro bought on iPhone restores with the same Apple Account, Pro bought on Android with the same Google account; an optional Scruby account carries Pro across both.
• Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google Play at play.google.com › Order history.

More detail: Subscription Policy.

Your account and data

• An account is optional. It only keeps Pro across your devices.
• Delete your account in the app: More › Settings › Delete Account. Your account and its data are deleted from our servers.
• Delete your account without the app: email [email protected] from the address you signed up with and ask us to delete your account. We delete the account and the data linked to it (subscription status and cleanup totals) within 30 days and confirm by email. Usage analytics that aren't linked to an account are kept no longer than the Privacy Policy says.
• Deleting the account does not cancel an App Store or Google Play subscription; cancel it as described above.
• Photos, videos, contacts and screenshot text are analyzed on your phone and never uploaded.

More detail: Privacy Policy · Terms of Use.

Common questions

Where did a deleted photo go? On iPhone, photos you delete with Scruby go to Recently Deleted in the Photos app. On Android, they go to the Trash of your gallery app. Either way you can restore them for 30 days.

Scruby says everything is tidy, but my phone is full. Scruby looks at your photo library and contacts. Give it access to all photos so it can see your whole library: on iPhone, Settings › Scruby › Photos › Full Access; on Android, Settings › Apps › Scruby › Permissions › Photos and videos › Allow all.

How do I stop a photo from being suggested? Long-press it in any cleanup list and choose Always Keep.